Terms of Use

1. About these Terms

These Terms of Use (Terms) apply when you visit or use our public website at grapesoftware.co.uk and any related webpages operated by us (the Website). By using the Website, you confirm that you accept these Terms. If you do not accept them, you must not use the Website.

You should also read our Privacy Policy and Cookie Policy. Those policies explain how we handle personal information and use cookies and similar technologies.

If you use INSPECT™, PREPARE™, a trial environment, an account portal or another service supplied by us, additional terms may apply. If there is any conflict, the specific agreement governing that service will take priority for that service.

2. About us and how to contact us

The Website is operated by Grape Software Limited (we, us or our), a company registered in England and Wales under company number 12524204. Our registered office is Salvus House, Aykley Heads, Durham, County Durham, United Kingdom, DH1 5TS. Our VAT registration number is 348302704.

You can contact us at info@grapesoftware.co.uk or through the contact form on the Website.

3. Access to the Website

The Website is made available free of charge. We do not guarantee that it, or any content on it, will always be available, uninterrupted, secure or error-free. We may suspend, withdraw, restrict or change all or any part of the Website for business, operational, security or legal reasons.

You are responsible for arranging access to the Website and for ensuring that anyone who accesses it through your internet connection is aware of, and complies with, these Terms.

4. Permitted use

You may use the Website for lawful business or personal information purposes. You may view, download and print reasonable extracts from the Website for your own internal, non-commercial reference, provided that you do not modify the material and you acknowledge us as the source where appropriate.

No other licence or right is granted. In particular, you must not use the Website or its content to develop, train, benchmark or improve a competing product, dataset, artificial intelligence system or automated service without our prior written permission.

5. Prohibited use

You must not use the Website:

• in breach of any applicable law or regulation, or for any unlawful or fraudulent purpose;
• to transmit malware, malicious code or any material intended to damage, disrupt or gain unauthorised access to systems, data or networks;
• to probe, scan or test vulnerabilities, bypass security controls, or interfere with the Website or any connected service;
• to scrape, crawl, harvest or extract content or data by automated means, except for ordinary indexing by public search engines in accordance with our robots instructions;
• to impersonate another person or organisation, misrepresent your affiliation, or submit false, misleading or malicious information;
• to send unsolicited marketing, spam or abusive communications through our forms; or
• in a way that infringes another person's intellectual property, privacy, confidentiality or other rights.

You must not attempt to obtain unauthorised access to the Website, its hosting environment, or any server, database or system connected to it. We may block or restrict access where we reasonably believe these Terms have been breached or there is a security risk.

6. Intellectual property rights

We are the owner or authorised licensee of the intellectual property rights in the Website and its content, including its text, design, software, graphics, documents, videos, logos, product names and other materials. Those works are protected by copyright, trade mark and other intellectual property laws.

Grape Software, Grape INSPECT™, INSPECT™, Grape PREPARE™, PREPARE™, associated logos and brand elements are trade marks, selling marks or other proprietary identifiers of Grape Software Limited. You may not use them without our prior written permission, except to identify us or our products accurately and lawfully.

You must not reproduce, republish, distribute, sell, license, modify, create derivative works from or commercially exploit any part of the Website unless permitted by law or authorised by us in writing. If you breach this section, your right to use the Website will end immediately and, at our option, you must return or destroy copies you have made.

7. Information on the Website

Content on the Website is provided for general information only. It is not legal, regulatory, food safety, professional or other specialist advice and should not be relied on as a substitute for advice tailored to your circumstances.

We take reasonable care when preparing content, but we do not promise that it is complete, current, accurate or suitable for a particular purpose. Food law, official guidance, inspection practices and software features may change. You should verify important information with the relevant authority or professional adviser before acting on it.

Product descriptions, demonstrations, screenshots, roadmaps, expected release dates and statements about planned functionality are illustrative and may change. They do not form a binding commitment unless expressly included in a written agreement signed by us.

8. Forms, enquiries and submitted material

If you send information through a form, email or other Website feature, you confirm that the information is accurate to the best of your knowledge, that you are entitled to provide it, and that it does not infringe another person's rights.

Do not submit confidential, special-category, highly sensitive or security-critical information through a general Website form unless we have specifically asked you to do so using an approved channel.

You retain ownership of material you submit. You grant us a non-exclusive, worldwide, royalty-free licence to use, copy and process that material only as reasonably necessary to respond to your enquiry, provide the requested interaction, protect our systems and administer our business, subject to our Privacy Policy and any applicable confidentiality obligations.

9. Links to and from other websites

The Website may contain links to third-party websites or services. These links are provided for convenience and information only. We do not control or endorse third-party content and are not responsible for its availability, accuracy, security, privacy practices or terms.

You may link to our home page in a fair and lawful way that does not damage our reputation or imply an association, approval or endorsement where none exists. You must not frame the Website, link from unlawful or misleading content, or link directly to restricted areas. We may withdraw linking permission at any time.

10. Viruses and security

We take reasonable measures to protect the Website, but we do not guarantee that it will be secure or free from bugs, viruses or other harmful material. You are responsible for configuring your systems, devices and software and should use appropriate security and virus protection.

If you become aware of a suspected vulnerability or security issue affecting the Website, please report it responsibly to info@grapesoftware.co.uk and do not publicly disclose it until we have had a reasonable opportunity to investigate and address it.

11. Our responsibility for loss or damage

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

If you use the Website for business purposes, then, to the fullest extent permitted by law:

• we exclude all implied conditions, warranties, representations and other terms that may apply to the Website or its content;
• we will not be liable for loss of profits, sales, business, revenue, anticipated savings, data, goodwill or reputation, business interruption, or any indirect or consequential loss; and
• our total liability arising out of or in connection with use of the public Website will not exceed £100.

If you use the Website as a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for business losses, losses that were not foreseeable, or losses caused by events outside our reasonable control. Your statutory rights are not affected.

12. Personal information and cookies

We process personal information in accordance with our Privacy Policy. Our Cookie Policy explains the cookies and similar technologies used on the Website and the choices available to you. Please read both policies before submitting personal information.

13. Suspension and termination

We may suspend or terminate your access to the Website if you materially or repeatedly breach these Terms, create a security or legal risk, or misuse our content or systems. Provisions intended to continue after termination, including those concerning intellectual property, disclaimers, liability and governing law, will remain in effect.

14. Changes to the Website and these Terms

We may update the Website and these Terms from time to time. The effective date at the top indicates when these Terms were last updated. Changes take effect when published, unless a later date is stated. Your continued use of the Website after an update means that the updated Terms apply to that use.

15. General terms

15.1 Entire agreement

For business users, these Terms and the policies expressly referred to in them form the entire agreement concerning use of the public Website and replace earlier discussions or statements about that use. They do not replace any separate service agreement with us.

15.2 No waiver

If we delay enforcing a right, that does not waive it. A waiver is effective only if given in writing and applies only to the specific circumstances for which it is given.

15.3 Severability

If any provision is found unlawful or unenforceable, it will be treated as modified to the minimum extent necessary or, if that is not possible, deleted. The remaining provisions will continue in effect.

15.4 Third-party rights

Unless these Terms expressly state otherwise, no person other than you and us has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

15.5 Transfer

We may transfer our rights and obligations under these Terms as part of a reorganisation, sale or transfer of our business or assets, provided this does not reduce any mandatory rights you have. You may transfer your rights only with our prior written consent.

16. Governing law and courts

These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales.

If you use the Website for business purposes, the courts of England and Wales will have exclusive jurisdiction. If you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in the courts of the country in which you live and may have the benefit of mandatory local consumer protections.

17. Contact

Questions about these Terms may be sent to: