Customer support
Ask for help with your account, onboarding, inspections, templates, reports or another part of Grape Software.
Grape Software Help Centre
How can we help?
Whether you need help using INSPECT™ or PREPARE™, have encountered a technical issue, want to report a possible bug or have an idea for a useful feature, send us the details below.
Technical issues
Tell us about sign-in problems, unexpected behaviour, device or browser issues, connectivity problems and error messages.
Bug reports
Report something that is not working as expected and give our development team the information needed to reproduce it.
Feature requests
Suggest a new feature or improvement and explain how it would make your inspection, compliance or reporting workflow better.
Submit a support request
Tell us how we can help
Give us as much detail as possible. Clear information helps us understand the issue or idea, assess it properly and respond more quickly.
Helpful information to include
- The Grape product and page you were using
- What you were trying to achieve
- What happened instead, or how your suggested feature should work
- For technical issues, your device, browser and steps to reproduce the problem
Please do not include passwords or sensitive personal, business or food inspection data in your support request.
Need another way to contact us?
Use our general enquiries page if your request is not related to support, a bug or a feature suggestion.
General enquiries